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Car Rental Insurance Explained

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Further to our previous post about Car Rental Insurance (see https://lowcostcarrentals.com.au/safety-needs/rental-cars-insurance-driver-overseas-licence/), we would like to provide some of the Low Cost Car Rentals insurance costs and excess explained.

car rental

When you hire a car in Sydney from Low Cost Car Rentals, the insurance excess will be covered by default, but with the default Insurance option, if you have an accident in our rental car and you are at fault, your insurance excess will be $2750.00.

If the accident is not your fault and then there is no dispute in liability that means if the other party agrees they are at fault (not orally, but something in written) then we will not charge you any money if you can provide the other party details. Sometimes, your travel Insurance or Credit cards would cover this Insurance Excess amount for your car rental in Sydney. But you will probably need to check with your credit card provider prior to picking up your rental car in Sydney from Low Cost Car Rentals.

But you do have an option to pay an additional $18.00 per day on top of the rental to reduce the excess down to $500.00 which is completely up to you.

Please note that we will charge you the insurance excess $2750.00 only if you have an accident and if you are at fault. We will not charge you any excess amount at the time of picking your rental car in Sydney.

Also note that, there is an additional fee $1500.00 applies on top of the above-mentioned insurance charges, if it is a single vehicle accident. For the drivers between the ages of 21-24 and above 70 years of age and for the provisional drivers’ license holder’s an additional excess fee of $750 applies on top of all the above-mentioned costs.

No insurance will be covered for overhead and under carriage damages of the rental cars. Insurance excess is payable in total immediately irrespective of the cause/ nature of the accident.

Still have questions? Call Low Cost Car Rentals office on 02 8056 6535 or email reservations@lowcostcarrentals.com.au and one of our friendly team members will be able to assist you further.

Australia: Driver’s Licence Requirements for Car Rentals

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If you are a temporary overseas visiting driver and you hold a current overseas driver licence you do not have to get an Australian state driver’s licence. You can drive on your current overseas licence as long as:

  • You remain a visitor.
  • Your overseas licence remains current.
  • You have not been disqualified from driving.
  • You have not had your licence suspended or cancelled or your visiting driver privileges withdrawn.

Temporary overseas visiting drivers include:

  • Tourists.
  • Business people on limited-duration visits.
  • People studying or working temporarily (eg working visa holders).

Your licence must be written in English or, if the licence is not in English, you must also carry an English translation or an International Driving Permit (IDP) with your licence when driving.

You must carry your current overseas licence, IDP or translation with you while driving.

You do require to have a photo ID licence if you want to rent a car from Low Cost Car Rentals. If your foreign licence does not have a photo ID, you should get an IDP before travelling to Australia if you intend to rent a car.

All states require Australians from other states to get a new state licence after three month’s residence (with some specific exceptions). Some states also require New Zealanders to get a state drivers licence after they have been in Australia for three months.

Specific State Requirements

In Australia, laws and driving regulations differ from state to state. Some states require you to carry an International Licence with your current foreign licence. Other states request you carry your current foreign driver’s licence together with a formal translation of your licence into English.

Select the state or territory you will be driving in to find out what the laws are for driving with an overseas licence.

Inspecting your Rental Vehicle – What to look for?

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Inspecting rental car

When you enter into a car rental agreement you are signing a contract that will make you liable for payment when a car is damaged. Whenever you are renting a car you should definitely inspect the vehicle thoroughly. Most reputable rental companies will provide you with a damage report to fill in. If a rental company does not provide this, you should be very cautious about renting from them. So what should you mark on your damage report? We hope the following list is of assistance.

The Exterior:

Check for dents and scratches and mark them in the corresponding area of your damage report. Good practice is to circle the area on the damage report where there is a dent. Place an ‘X’ where there are stone chips and scratches. Use lines to indicate long marks or scratches. It is also good practice to put notes on the damage report explaining what you have marked. It also helps to take a video or photos of what you find. If you do this try and get a shot that shows the  position on the car, not just a close up of the damage. Be thorough with your inspection and ask questions of a company representative if you are not sure what fair wear and tear is.

The Windscreen:

It is important to check the windscreen carefully. Most rental companies deem small stone chips as fair wear and tear. Always make sure you mark any windscreen chips on the damage report using and ‘X’.

The Interior:

Sometimes you might come across damaged interiors in rental cars.  If there is no room on the damage report to mark this, then writing a comment about the interior damage is acceptable. You may want to note things like rips and tears and stains so that you avoid cleaning fees.

Drivability of your vehicle.

Rental cars come in various types, ages and condition. If you have elected to drive an older model car then there may be some things that you have to accept. Things like faded paint and interiors are inevitable on older model rental cars. However, they should always be maintained to roadworthy standards. Things like lights, windscreen wipers, tyres and brakes should be serviceable. So if you notice issues with these, bring them to the attention of your rental company.

Fuel and Kilometres travelled:

Make sure you note the amount of fuel in the car and how many kilometres the car has travelled. This is important where you opt for deals that have limited kilometre usage so that you do not pay for kilometres you did not use. Checking the fuel in the car is important as you do not want to be charged for fuel you did not use.

At Low Cost Car Rentals, we understand that accidents happen which is why we give you a damage report to fill in. We always recommend you take your time with filling in the damage report and take a video or photos of your rental vehicle.

What to do after a crash

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Rental cars are no different to the rest of the vehicles. The accidents happen.

First, make sure you have the most suitable insurance cover for your rental vehicle. However If you do not follow simple instructions in case of the crash, the insurance company may reject the claim and you will end paying the repairs out of your own pocket.

What to do in case of a crash

A step by step guide

Here is the procedure to follow in the case of a crash. Please note, this information is valid as of today 4 August 2017 and can be used for indicative purposes only. Please seek for a legal advice in case of disputes or further assistance.

Step 1

Stop! Don’t keep driving. If possible, use your indicator lights, hazard lights or headlights to warn other drivers and light up the scene if it is dark.

Help anyone who has been hurt. Call an ambulance if there are serious injuries.

Do not move anyone who’s been injured unless they are in immediate danger or need first aid. If someone has to be moved (if they are in danger), support broken limbs and be careful not to twist their back or neck.

For someone wearing a helmet, lift the visor but don’t remove it unless the person is vomiting or has stopped breathing. When removing a helmet, have one person support the head and neck, while another gently lifts the helmet off from the back.

Step 2

Call the police if anyone is killed or hurt, or if the other driver fails to stop or swap details. If the other driver seems like they might be drunk or high, or there is considerable damage to things other than cars, you also have to call the police. If nobody is injured and everyone involved has exchanged their details, you can arrange your own tow and leave the area, then report the crash later to the Police Assistance Line on 131 444.

Step 3

Once you have made sure everyone is okay, it is time to swap details. Both drivers will need:

  1. Date, time and location of the crash
  2. The other driver’s details, including: full name and address
  3. The other car’s rego number, make and model
  4. The car owner’s full name, address and contact numbers (if the driver is not the owner).

If possible:

  1. Contact details and the name of a willing witness
  2. The name of the police officer, their police station and contact details (if the police attend the crash)
  3. The name of the car owner’s insurance company, type of policy and policy number.

Being in a crash is always stressful, even if it is minor. To make sure you remember what details to get from the other driver, it is a good idea to leave a copy of the above list in your glovebox.

Step 4

If your car needs to be towed, take all of your personal belongings out of the car and wave goodbye. Always keep the contact details of the rental company handy so you can quickly contact them and organise a replacement vehicle. The rental company would help you to tow the vehicle away or get it delivered to the mechanic. It all depends whether the vehicle is still drivable or not.

Step 5

Call your rental company as soon as you can. They need to make a claim with the insurance company. Then keep in touch with the rental agency to organise the car replacement or repairs.

Important: Crashes are very stressful for everyone. The people involved will be pretty shaken up, so it is important that you keep calm and try not to get emotional. Even if the other driver is aggressive – do not rev them up or the situation could get out of hand very quickly.

Guide for people injured in a motor vehicle accident

A greenslip is a legal requirement for all motor vehicles registered in NSW, except trailers.

Greenslip is a generic term for Compulsory Third Party (CTP) Insurance (also referred to as CTP Greenslips, green slips, greenslip insurance, CTP and CTP Insurance).

A greenslip contains of two schemes. The Third-party Insurance scheme, regulated by the Motor Accidents Compensation Act 1999 and the Lifetime Care and Support scheme, regulated by the Motor Accidents (Lifetime Care and Support) Act 2006.

If you are a person injured (but not at fault) in a motor vehicle accident, you can make a claim for a range of benefits including past and future medical treatment and rehabilitation costs, care costs and economic losses, as well as payments for pain and suffering (in some circumstances). Click here for more details.

SIRA is an organisation which is responsible for regulating workers compensation insurance, motor accidents compulsory third party (CTP) insurance and home building compensation insurance, in NSW.

If you are a person injured (and at fault), your Green Slip may provide limited cover, up to first $5000 of treatment costs and lost income incurred in the first six months after an accident. Check more on the official SIRA site.

References

The NSW Police brochure What to do after a car crash – available in ten different languages – provides a step-by-step guide for what to do in the event of a crash and specifies which details are necessary to record in the event of an accident. NSW Police recommend printing the brochure and keeping a copy in your carii. Along with the brochure, you can also download the Emergency+ app for iPhone and Android smartphones. The app uses your phone’s GPS to provide emergency service operators with your location details immediatelyiv,v.

Links

iNSW Police Force 2015, Crash Reporting FAQs, viewed 9 January 2015, 
http://www.police.nsw.gov.au/community_issues/road_safety/crash_reporting_faqs

iiNSW Police Force 2015, Road Safety, viewed 9 January 2015, 
http://www.police.nsw.gov.au/community_issues/road_safety

iiiInsurance Council of Australia 2014, NSW accident reporting rules change tomorrow – but insurers should still be notified, viewed 3 December 2014, 
http://www.insurancecouncil.com.au/assets/media_release/2014/october2014/141014%20NSW%20consumer%20alert%20-%20accident%20reporting%20rules%20are%20changing%20but%20insurers%20should%20be%20notified.pdf

ivFire & Rescue NSW 2014, Emergency+, Google Play Store, viewed 3 December 2014, 
https://play.google.com/store/apps/details?id=com.threesixtyentertainment.nesn&hl=en

vFire Rescue New South Wales 2014, Emergency +, viewed 3 December 2014, 
https://itunes.apple.com/au/app/emergency-+/id691814685?mt=8

Cheap car rentals – 5 myths busted

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True or false - cheap car rentals

1. Car rental near airport is very expensive.

It is true, the space within the airport car park and a kiosk right next to the arrivals are costly. So companies who you normally see there, would have higher rates than normal car rentals. They need to cover up for all the expenses.

But it does not mean that you should avoid all the near-airport car rentals altogether.

Usually the airports are located in non prestige suburbs or in industrial zones. An office only a kilometre away from the arrival gate is much cheaper. There must be some car hire agencies who are located there.

For instance, one of the Low Cost Car Rentals depots is located only 2.7km away from the Sydney Domestic and 3.2km from International airports.

We offer free airport pick-up and drop-off on all long term rentals (7+ days). And it is as cheap as 30 dollars both ways for short term hires.

In reality, we love Sydney visitors so much, we often offer free unlimited kms package and GPS on long term rentals. All of those are worth more than 25 dollars per day.

I personally believe, the car rental agencies near airports are the most professional ones. They have to deal with a lot of customers from overseas therefore their standards are much higher.

2. Shared cars schema is cheaper than usual car rental companies.

There was a lot of excitement when we first saw our neighbours offering their cars for rent for cheap prices.

It was good at first until those car owners faced first troubles. Cars often were left in prohibited areas. Parking fines, tolls notices, light scratches and dirty interior that nobody will ever pay for.

It all led to the new restrictions. You must be an approved member to rent the car. Usually it involves an annual fee regardless of whether you would even need a car that year.

The price might still look cheap, however you will understand later that it is not final. You will have to pay each kilometre you travel. You will need to have your own GPS or baby seats if you need them.

To conclude, the shared car can be cheaper than a cab if you just need to travel short distance then back. Nothing else seem to be worth it.

3.GPS is too expensive, i will use my phone.

Firstly, lets assume you have the phone holder to secure your phone in the car. So now you are able to follow the directions without the need to juggle the phone in your or your passenger hands.

Secondly, we would assume, you have unlimited mobile data and all-around country mobile coverage.

I already doubt you have all the above.

Now, how about the reception? Do you have it while at the car park in the shopping centre? How often it is getting lost in the tunnels and how long it takes for the signal to recover?

You still think 5 dollars a day or free GPS on long term rentals is not an option?

4. I can get away with not registering the additional driver.

This is a very dangerous myth. It is not up to the car rentals companies to decide who is guilty in the accident. It is not them who is charging you when you have an incident.

Touch wood, if anything happens and it is the additional drivers fault. Just because they were not registered as the driver of the vehicle, the insurance company would decline the claim. You will end up loosing the excess and would have to pay for both car repairs and any hospital expenses anyone incurred due to the crash.

The insurance company used by Low Cost Car Rentals only charges a one-off fee to register the driver. It only costs 11 dollars for the whole rental period. Touch wood, but it is a piece of mind.

5. Companies use foreign language for rental agreements.

I can’t say for all companies, but Low Cost Car Rentals contract is written in English and you do not require any form of translation.

If you really unsure about anything in there, you are free to ask questions. Our staff is also fluent in English and therefore easy to communicate with.