What to do after a crash

Posted on August 6, 2017March 18, 2018 by Tanya Smith

Rental cars are no different to the rest of the vehicles. The accidents happen.

First, make sure you have the most suitable insurance cover for your rental vehicle. However If you do not follow simple instructions in case of the crash, the insurance company may reject the claim and you will end paying the repairs out of your own pocket.

A step by step guide

Here is the procedure to follow in the case of a crash. Please note, this information is valid as of today 4 August 2017 and can be used for indicative purposes only. Please seek for a legal advice in case of disputes or further assistance.

Step 1

Stop! Don’t keep driving. If possible, use your indicator lights, hazard lights or headlights to warn other drivers and light up the scene if it is dark.

Help anyone who has been hurt. Call an ambulance if there are serious injuries.

Do not move anyone who’s been injured unless they are in immediate danger or need first aid. If someone has to be moved (if they are in danger), support broken limbs and be careful not to twist their back or neck.

For someone wearing a helmet, lift the visor but don’t remove it unless the person is vomiting or has stopped breathing. When removing a helmet, have one person support the head and neck, while another gently lifts the helmet off from the back.

Step 2

Call the police if anyone is killed or hurt, or if the other driver fails to stop or swap details. If the other driver seems like they might be drunk or high, or there is considerable damage to things other than cars, you also have to call the police. If nobody is injured and everyone involved has exchanged their details, you can arrange your own tow and leave the area, then report the crash later to the Police Assistance Line on 131 444.

Step 3

Once you have made sure everyone is okay, it is time to swap details. Both drivers will need:

Date, time and location of the crash
The other driver’s details, including: full name and address
The other car’s rego number, make and model
The car owner’s full name, address and contact numbers (if the driver is not the owner).

If possible:

Contact details and the name of a willing witness
The name of the police officer, their police station and contact details (if the police attend the crash)
The name of the car owner’s insurance company, type of policy and policy number.

Being in a crash is always stressful, even if it is minor. To make sure you remember what details to get from the other driver, it is a good idea to leave a copy of the above list in your glovebox.

Step 4

If your car needs to be towed, take all of your personal belongings out of the car and wave goodbye. Always keep the contact details of the rental company handy so you can quickly contact them and organise a replacement vehicle. The rental company would help you to tow the vehicle away or get it delivered to the mechanic. It all depends whether the vehicle is still drivable or not.

Step 5

Call your rental company as soon as you can. They need to make a claim with the insurance company. Then keep in touch with the rental agency to organise the car replacement or repairs.

Important: Crashes are very stressful for everyone. The people involved will be pretty shaken up, so it is important that you keep calm and try not to get emotional. Even if the other driver is aggressive – do not rev them up or the situation could get out of hand very quickly.

Guide for people injured in a motor vehicle accident

A greenslip is a legal requirement for all motor vehicles registered in NSW, except trailers.

Greenslip is a generic term for Compulsory Third Party (CTP) Insurance (also referred to as CTP Greenslips, green slips, greenslip insurance, CTP and CTP Insurance).

A greenslip contains of two schemes. The Third-party Insurance scheme, regulated by the Motor Accidents Compensation Act 1999 and the Lifetime Care and Support scheme, regulated by the Motor Accidents (Lifetime Care and Support) Act 2006.

If you are a person injured (but not at fault) in a motor vehicle accident, you can make a claim for a range of benefits including past and future medical treatment and rehabilitation costs, care costs and economic losses, as well as payments for pain and suffering (in some circumstances). Click here for more details.

SIRA is an organisation which is responsible for regulating workers compensation insurance, motor accidents compulsory third party (CTP) insurance and home building compensation insurance, in NSW.

If you are a person injured (and at fault), your Green Slip may provide limited cover, up to first $5000 of treatment costs and lost income incurred in the first six months after an accident. Check more on the official SIRA site.

References

The NSW Police brochure What to do after a car crash – available in ten different languages – provides a step-by-step guide for what to do in the event of a crash and specifies which details are necessary to record in the event of an accident. NSW Police recommend printing the brochure and keeping a copy in your carⁱⁱ. Along with the brochure, you can also download the Emergency+ app for iPhone and Android smartphones. The app uses your phone’s GPS to provide emergency service operators with your location details immediately^iv,v.

Links

ⁱNSW Police Force 2015, Crash Reporting FAQs, viewed 9 January 2015,
http://www.police.nsw.gov.au/community_issues/road_safety/crash_reporting_faqs

ⁱⁱNSW Police Force 2015, Road Safety, viewed 9 January 2015,
http://www.police.nsw.gov.au/community_issues/road_safety

ⁱⁱⁱInsurance Council of Australia 2014, NSW accident reporting rules change tomorrow – but insurers should still be notified, viewed 3 December 2014,
http://www.insurancecouncil.com.au/assets/media_release/2014/october2014/141014%20NSW%20consumer%20alert%20-%20accident%20reporting%20rules%20are%20changing%20but%20insurers%20should%20be%20notified.pdf

^ivFire & Rescue NSW 2014, Emergency+, Google Play Store, viewed 3 December 2014,
https://play.google.com/store/apps/details?id=com.threesixtyentertainment.nesn&hl=en

^vFire Rescue New South Wales 2014, Emergency +, viewed 3 December 2014,
https://itunes.apple.com/au/app/emergency-+/id691814685?mt=8

Avoid extra charges on cheap Car Rentals Deals

Posted on July 23, 2017March 18, 2018 by Tanya Smith

The rate of car rentals might look reasonable, but once you get the final bill for your rental car, the bottom line can be a shocker. Taxes, fees and charges for everything from an additional driver to satellite radio, concession charges at airport locations and refilling the gas tank – all this can quickly add up to a big surprise if you have not navigated the confusing world of rental car contracts before renting. Read the fine print before you go. And don’t hesitate to ask questions.

Q 1 – Insurance

Enquiry your car rentals company about the insurance included in the quotation. You need to know who and what is covered.

Questions to ask:

What is the excess in case of an accident?
Any additional excess in case of a single vehicle accident?
What if the accident is not at your fault?
What if there is a dispute in liability?
What if the repairs are less than the excess amount?

Q 2 – Roadside assistance

It is something you definitely need while on holidays. Unfortunately bad things happen – tyre puncture, empty fuel tank, broken or lost car key, etcetera. You don’t want to ruin the day of your precious holidays dealing with some towing service or booking a hotel in the area where the car broken down.

All the prices of Low Cost Car Rentals include 24/7 premium roadside assistance. It means a help is just 10-60 minutes away from where you are, depends on your location and type of the issue.

Q 3 – Location fares

If you found the best price, don’t often assume it includes the taxes and GST. Even though it is not entirely legal to hide surcharges and GST, some companies find legal ways to work around it. Do not hesitate to ask the rental company if the price is final. Ask if it includes the car delivery (if applicable), airport fares or any other fees when picking up the car.

Check the company’s drop-off policies, which may include hefty charges for one-way rentals or drop-offs at a different location.

All quotations issued by Low Cost Car Rentals are final and include all the taxes, fares, delivery fees (if applicable) and refundable bond.

Q 4 – Membership points

If you own some credit card that has an awesome points system. Don’t use it just yet. Ask the rental company if there is any charges apply when paying with the credit card. Some companies charge it daily, most of the time it is one-off fee.

Low Cost Car Rentals does not charge any fees for any of the accepted payments methods.

Q 5 – Car Rentals fuel policy

Most of the companies follow the “full tank out – full tank in” policy. It is worth confirming though. You don’t want to get a car with 10% of fuel in and then being asked to return it with a full tank.

Also, sometimes you can be in a rush when returning a car and will not have a chance to re-fill the tank. Ask the rental cars company if there is any charge apply in this case.

If you happened to return a car to Low Cost Car Rentals with less than 100% in the tank. We would refill the car for you and only charge you the amount we pay at the petrol station. This is only valid if you return the car to our CBD location in Alexandria or Sydney Airport. Please ask our staff for any extra charges if you return the car into a different location.

Q 6 – Fines and toll payments

Obviously during the rental period you are liable for any toll payments, fines or parking tickets. If you know you would be travelling through the paid roads, be careful. With some car rentals, they would charge you a fee for each of those fines you receive. Additionally they might charge you an administration fee for each day you use the paid roads.

More tips on using the toll roads here.

Q 7 – Return date and time

Sometimes the trip doesn’t go as planned. Whether you are running late or one of your travel companions gets sick. You have no choice but extend the car rental. Most of the companies would start charging you a non-discounted daily rate. You will not be entitled for any discounts or specials you might of had before. Be careful, it is no uncommon the rental company would start charging you hourly rates. So a day of the extended rental can cost you an air ticket to LA and back 🙂

Here, at Low Cost Car Rentals, we are very flexible. As long as the car you have is available for the dates you need, you will have it for the same price. We are easy on 2-3 hours late returns as well and will not charge you any extra fees. The only condition, you have to contact one of our staff members in advance and make sure they are aware of the extended rental.

ADDITIONAL TIP

Examine both the exterior and interior of the car carefully before leaving the rental lot, making a note of any damages. A quick time-stamped photo on your cellphone is a good idea. Point out any defects out to the rental agent to avoid being charged for damage that was already there when you picked up the car.

WARNING

Follow the rules and conditions of your contract. Do not smoke in a non-smoking car. Never let an unauthorized driver operate the car, even a valet. Never drink and drive. Violations can void the contract and result in hefty charges. Treat the car as you would your own, keeping it clean, parking it in safe locations and always locking the doors and trunk.

Cheap car rentals – 5 myths busted

Posted on June 9, 2017March 18, 2018 by Tanya Smith

1. Car rental near airport is very expensive.

It is true, the space within the airport car park and a kiosk right next to the arrivals are costly. So companies who you normally see there, would have higher rates than normal car rentals. They need to cover up for all the expenses.

But it does not mean that you should avoid all the near-airport car rentals altogether.

Usually the airports are located in non prestige suburbs or in industrial zones. An office only a kilometre away from the arrival gate is much cheaper. There must be some car hire agencies who are located there.

For instance, one of the Low Cost Car Rentals depots is located only 2.7km away from the Sydney Domestic and 3.2km from International airports.

We offer free airport pick-up and drop-off on all long term rentals (7+ days). And it is as cheap as 30 dollars both ways for short term hires.

In reality, we love Sydney visitors so much, we often offer free unlimited kms package and GPS on long term rentals. All of those are worth more than 25 dollars per day.

I personally believe, the car rental agencies near airports are the most professional ones. They have to deal with a lot of customers from overseas therefore their standards are much higher.

2. Shared cars schema is cheaper than usual car rental companies.

There was a lot of excitement when we first saw our neighbours offering their cars for rent for cheap prices.

It was good at first until those car owners faced first troubles. Cars often were left in prohibited areas. Parking fines, tolls notices, light scratches and dirty interior that nobody will ever pay for.

It all led to the new restrictions. You must be an approved member to rent the car. Usually it involves an annual fee regardless of whether you would even need a car that year.

The price might still look cheap, however you will understand later that it is not final. You will have to pay each kilometre you travel. You will need to have your own GPS or baby seats if you need them.

To conclude, the shared car can be cheaper than a cab if you just need to travel short distance then back. Nothing else seem to be worth it.

3.GPS is too expensive, i will use my phone.

Firstly, lets assume you have the phone holder to secure your phone in the car. So now you are able to follow the directions without the need to juggle the phone in your or your passenger hands.

Secondly, we would assume, you have unlimited mobile data and all-around country mobile coverage.

I already doubt you have all the above.

Now, how about the reception? Do you have it while at the car park in the shopping centre? How often it is getting lost in the tunnels and how long it takes for the signal to recover?

You still think 5 dollars a day or free GPS on long term rentals is not an option?

4. I can get away with not registering the additional driver.

This is a very dangerous myth. It is not up to the car rentals companies to decide who is guilty in the accident. It is not them who is charging you when you have an incident.

Touch wood, if anything happens and it is the additional drivers fault. Just because they were not registered as the driver of the vehicle, the insurance company would decline the claim. You will end up loosing the excess and would have to pay for both car repairs and any hospital expenses anyone incurred due to the crash.

The insurance company used by Low Cost Car Rentals only charges a one-off fee to register the driver. It only costs 11 dollars for the whole rental period. Touch wood, but it is a piece of mind.

5. Companies use foreign language for rental agreements.

I can’t say for all companies, but Low Cost Car Rentals contract is written in English and you do not require any form of translation.

If you really unsure about anything in there, you are free to ask questions. Our staff is also fluent in English and therefore easy to communicate with.

What type of car to hire? Do i need a 4WD?

Posted on May 21, 2017March 18, 2018 by Tanya Smith

Often we receive calls from our customers asking for 4WD cars to rent because they are going to snow.

If you hire a rear- or a front- wheel drive car, you will also need to rent the snow chains. Therefore it is a common perception that a 4WD will save you a lot of money on your car rental.

Low Cost Car Rentals staff believes the choice of the car to rent depends on the circumstances.

Multiple adults traveling

If you have more than 5 adults in the car, we would recommend you to hire a people mover.

You can easily find a 4WD which is a 7- or an 8- seater. However, the last row in most 4WDs have a height limit. Depends on how tall your friends and/or family are, it might be just too tight for all of you.

Storage space required

You will probably think the 4WDs have better storage space? You are wrong. People movers like Kia Carnival or Toyota Tarago offer a larger boot space than most 4WDs.

Driving to snow

Our branch manager once said “4WD is only good in snow if you know how to drive a 4WD in the snow!”.

Four-wheel drive systems are helpful options, but they aren’t cure-all for winter driving problems. It is important to become familiar with a few 4×4 driving basics before you tackle snowy roads.

The advices for driving any type of vehicles are the same: slow down on windy roads, keep extra distance from the cars in front of you and take a lot of rest as snowy roads reflect the sun and tire your eyes quicker than usually.

It is also recommended to switch your 4WD into 2WD mode when driving downhill.

Nevertheless, If you have neither a lot of people, nor a lot of baggage, you should be just fine with a sedan or a hatch.

If you planning to drive to the snowfields and not to drive up the snow mountains, then any car will do the job.

Don’t forget there is also a choice of AWD cars to rent too.

Moving house on a budget

Renting a 4WD is a good option when you are moving house on a budget. Vans, trucks and utes can be very costly.

Additional tip is to ask for a car that has a tow-bar and/or roof racks fitted. Some of our 4WDs and people movers do. That will save you on another trip between homes.

Going camping

We will easily find a winner in the selection of the four-wheel drive cars. It is also important to tell the rental company that you are planning on such a trip.

When driving off-road, not all 4WD are the same. It is important to have high ground clearance so if you drive over a stone, you would not damage the bottom of the car.

Off-road is often not sealed. Even straight roads would have some mud pools and cause the car to skid. Rent a 4-wheel drive to do the job, unless you are planning to spend most of your time waiting for road side assistance or towing truck.

Snow season – Winter car rentals

Posted on May 12, 2017March 18, 2018 by Tanya Smith

With the winter holidays knocking at the door, many people would be busy planning their road trips with friends and family. Driving during winter, especially through snow-clad roads can be fun but dangerous as well. If you have any such plans make sure an experienced driver drives you through. You may have heard people talking about the safety measures people should take while driving on snow-clad roads; but not all of them are right. Some are true, while some are people’s own perceptions.

People often say a four-wheel drive is the best when driving during the winter, but it is only true if the roads are heavily snow-clad; however, investing in a four-wheel drive would be a good option keeping the safety aspect in mind. So what are the other things you need to consider if you are planning to go on a long drive this winter? Here are some factors that you should consider:

The Right Kind of Tires

In some countries, it is a must to have snow tires; while in Australia you can do with an all-weather treads. However it is mandatory to have the snow chains on when driving a non-AWD vehicle. You need to choose depending upon your destination. If you choose a smaller car and you plan to go Snowy Mountains, we would highly recommend you to rent some snow chains as well. You can rent the snow chains at the Snow Mountains too, thus will incur some delays in your trip while you could of been already enjoying the trip without interruptions. It is also getting slightly more expensive as you approach the snow areas. So it is recommended that you have a talk with the car rental agency about the rates for all the extras you need, in case you need to hire a car with snow chains.

Hiring a 4WD makes things easier. A 4×4 cars are not required to fit the chains in Australian conditions.

Check the Car Condition Thoroughly

This is very important, since a breakdown in the middle of a snow-clad road can give you a tough time. Moreover, driving on snow is very dangerous, so a car that is not in its best condition can lead to severe or fatal accidents. Therefore before hiring a care, here are the things you must check:

Whether the head and back lights work properly
Whether the wipers are in good working condition
The tire conditions
The weather conditions of the destination you are heading towards
The 24×7 road side assistance across all the areas you are travelling to

Low Cost Car Rentals offers NRMA services included in each car hire. Check some information from them too: Safer driving in snow.

It is also recommended that you start with a full tank to ensure the car does not stop in the middle of the road.

The Right Kind of Car

Choosing the right kind of car is very important to ensure the safety of your co-passengers. For instance, a car with manual transmission is best for snow covered roads. Again a four-wheel drive is best for mountainous terrain, while if you are driving on a plain road then choosing a car with anti-lock braking system would be the best.

Check more tips in here Snow driving.

Don’t Forget the Extras

Even though travellers are recommended to bring their own extras, they might require hiring some from the car rental agency during the winter. These include ice scrapers, warm driving gloves, snow chains, roof racks, etc. You can bring them along if you already have them.

We also recommend you to check the tips and tricks posted on different forums by other travellers who are more familiar with the area you are traveling to. For those who are planning to go to Kosciuszko National Park in NSW we recommend to check this link Safety tips in Kosciuszko National Park.

Driving during winter can be exciting and fun but only if you have taken the necessary safety measures. Talk to your car rental agency and get going. Here at Low Cost Car Rentals we will have all the arrangements to make your journey safe and enjoyable.